Rey Morgan

I effectively lead, manage and develop a team of Contact Centre Agents in delivering and maintaining challenging business goals and service level targets, ensuring that individual, departmental and company objectives and compliance requirements are met. Webloyalty is a subscription membership program that offers valuable discounts, services and benefits. Delivered through partnerships with respected online retailers, travel companies and service providers.

I started LaTaMCenter in 2010 with a great friend, partner and successful business man from CR. LaTaMCenter is an outsourcing solution provider with experience personnel bringing over 14 years of experience in the LAC region Call Center Outsourcing business. In LaTaNCenter we understand the culture, philosophy, challenges, advantages, strength of the LATAM market, an advantages today to provide effective call center outsourcing solutions. Our center has 400 operational seats today in Costa Rica.

I acted as a liaison between clients and company on all business development activities with a strong focus to develop the brand. I have the ability to think creatively, to maximize the impact of the product and services presentation and to provide complete guidelines in the awareness of integrated Information Security solutions that customize to the client needs. Digital Resources Group (DRG) is an information security assessment and data protection organization with over ten years of experience.

In this position I served as the executive leader for the general support services of call center management, brand management, client management, and technology management for Rococo's Facility. I had full responsibility of the center for policy compliance, staff training and development, product and process development, financial performance, and client retention, managing a head count of 650 employees between call center agents and staff. As the Operations VP, my duties included the coordination and m

As the Field Manager I trained more than 650 agents for Marketing Research projects over a period of 4 years, starting with 60 representative and helping to growth the business and headcount up to 250 employees in 18 months. I was also responsible for ensuring quality service and that budgets are met on a consistent basis including responsibilities in account management.

The Online Financial Trading Foundation certification is a Program designed to learn to trade with confidence by focusing on both the technical and fundamental aspects of trading with a solid understanding of what is required in order to successfully trade stocks, currency and commodity markets.

The Protecting Patient Privacy Certification is a program designed for all individuals who have an obligation to respect and follow the best practices and hold in confidence of PHI(Patient Health Information) data.

The Collection Specialist Certification Program was designed for collectors who complete training in professional and ethical collection practices to collect efficiently and effectively, while staying in compliance with the Fair Debt Collection Practices Act & HIPAA compliance.

The Industrial engineering program is based on teaching about reducing production costs, increasing efficiency, improving quality of products and services, ensuring worker health and safety, protecting the environment and complying with government regulations.

Bachelor In Science, is a BS program provide a major with in depth preparation in an academic or professional field.The program also providing basic university-level education in science and mathematics, social sciences, arts and humanities, and in human communication.