Ricardo Klünter

Software Consultant for automatic document recognition software (application in accounting systems, ERP systems, CRM systems and ECM systems) -Performing Software Enduser training in german and expanded the service also to english speaking clients -1st and 2nd level technical Support -Customer service - Configuration of software settings -Conceptualisation of new features and functionalities in product development

-Successfully teaching over 40 international students per week -Reducing staff and client injuries to less than one accident per month by setting up teaching and safety plans -Teaching handicapped people and children with special needs

-Providing product information, amending bookings, negotiating prices B2B & compensations B2C as well as tracking of complaints -Improving customer's experience by optimizing/accelerating processes -Raising awareness for green thinking at the workplace

-Assisting in the store opening & associated promotions (social medial and local marketing) -Sales Assistant - In charge of presentation of products on the sales floor -Managing incoming and outgoing products & online orders *Prior 3 months internship (March till May 2015)

- Building the company's website by reformulating and translating website content which increased the visitor's time spent on website -In charge of working-plan and staffing based on booking lists and assisting in recruitment processes -Check-in/check-out of guests and multilingual Customer Service and support via mail, phone and face to face

Fitness coach/instructor and service/administrative assistant

Consulting New Product Development Project Management Master Project - Sustainability - "The implementation of circular economy in the Portuguese natural stone sector" - Grade: 18 out of 20

Brand Marketing for sports clubs and businesses (Project with 1. FC Köln) Journalismus (Pubcikations in Kölner Stadtanzeiger) PR und Communication for sports clubs and businesses

Finished in 8 years instead of 9 - skipped a grade