Ricardo Palma

- Familiarized with Salesforce products and its main functionalities as a CRM - Delivered written and oral presentations to audiences at all levels, interacting in a positive, collaborative and constructive manner. - Provided quality assurance on products by actively testing their functionalities prior and post development. - Translated clearly technical requirements to non-technical staf - Analyzed accessibility improvements and quality assurance to Salesforce main site on AEM.

- Maintained constant communication between Marketing and IT teams - Completed Discovery phases of several products related to the Travel and Analytics areas of business - Led SCRUM ceremonies of various team members from LATAM, US, EMEA - Delivered mobile applications by writing user stories using the Gherkin syntax - Distributed tasks among cross-functional teams - Added new functionality to web and mobile applications by performing comparative analysis

Participated in the maintenance and update of the user management application used in PwC. Took part in several projects related to infrastructure in which I had the opportunity to successfully complete

In charge of managing the implementation of an ERP Software. I was the main Point of Contact between the Client and the Company in charge of providing the Software, planning, organizing and managing the project’s schedule and objectives. I also gathered and documented the requirements and tested the Software functionalities.