Richard Kruszka

Direct two sites responsible for servicing reverse mortgage product customer and internal sales staff inquiries.

Managed 9 direct reports and a corresponding staff of 286 in a 24/7 Center responsible for check orders and customer service for the nation’s largest banks, including Bank of America, Citizens/Charter One, Commerce, Huntington, Comerica, and USAA.

Led 12 direct reports and a staff of 133 that handled complex air, car, and hotel transactions in several mid-size inbound call centers from Minnesota to Florida. Clients included Lucent, GlaxoSmithKline, and Mead Paper. Performed internal consulting assignments to design and facilitate process improvement, including call centers at Fed Ex and McKesson HBOC.

Supervised the inbound call operations of largest business travel accounts in Southern California, including Hughes, Northrop-Grumman, Rockwell, Computer Sciences Corporation, and Unocal. Directed 325 employees in 48 sites, including three call centers, producing $450 million in revenue.

Managed four vastly diverse sources of revenue: corporate sales development, Sydney 2000 Olympics, Latin America, and Industry Affairs.

Manager of Recruitment, American Eagle 1994-95 Project Manager, Interline Programs, 1993-94 Analyst, Interline Programs, 1989-93 Area Sales Manager, Passenger Sales, 1986-89 Customer Sales Representative, Passenger Sales, 1984-86