Rigers Shemuni

• Managed user onboarding and offboarding, ensuring smooth access to Microsoft 365 tools and services. • Oversaw all Microsoft 365 Admin Centers, including Exchange, SharePoint, Teams, and Azure AD, ensuring optimal configuration and performance. • Administered security and compliance settings to safeguard data and ensure regulatory adherence. • Managed licensing and permissions for users, groups, and devices across the organization.

• Managed Microsoft servers , both on-premise and in the cloud. • Administered Exchange for on-premise and Office 365. • Supported hybrid cloud environment (Azure , Office 365). • Provided technical support to 1,000 users. • Ensured data security and compliance. • Creation of support guides. • Monitored system performance and uptime. • Perform system backup and monitoring to improve availability.

• Administer systems, networks, and Microsoft 365 environments, ensuring smooth operations. • Manage Azure AD, security settings, and enforce data protection policies. • Provide advanced troubleshooting for hardware, software, and cloud-based solutions. • Lead IT projects, including new technology rollouts and system upgrades. • Oversee backups, disaster recovery, and business continuity plans. • Collaborate with vendors and teams to optimize IT processes.

• Provide Tier 1 and Tier 2 support for troubleshooting hardware, software, and network issues. • Resolve end-user issues related to Microsoft applications (Office 365, Teams, Outlook). • Manage user accounts, password resets, and access controls. • Document issues and escalate complex problems to higher-tier support when necessary. • Assist in purchasing software and hardware to meet company needs.

• Accurately input, update, and maintain data across multiple systems and databases. • Perform data verification and ensure the integrity of all entered information. • Assist in generating reports and extracting relevant data for analysis. • Collaborate with teams to meet deadlines while ensuring data accuracy and consistency.