Rita Neves

• Participation in the development of business strategy in international markets, Europe, Latin America and Africa • Customer management and identifying new business opportunities, with particular emphasis on the areas of strategic management, standards (implementation and audit), best practices, frameworks and best international methodologies. • Team management and monitoring of business consultants. • Partnerships management

• Preparation, execution, monitoring, control and evaluation of training activities in the areas of best practices, management methodologies, management systems and IS. • Planning, scheduling, organizing, monitoring, control and evaluation of training interventions in the areas of best practices, management methodologies, management systems and IS. • Competence and certification in the administration of international testing centers: PearsonVue, Prometric, Kryterion and PECB.

• Trainer certified by IEFP • Trainer on the Microsoft Office and Windows Operating System products. • Trainer in the area of ​​behavioral management, directed to the management of customers, negotiation, complaint management, assertive communication and communication skills.

• Deployment of a Contact Center • Contact Center Consulting on business customers • Analysis of processes and suggest appropriate solutions • Managing the operation of Contact Center - Customer Service Operation • Managing people, processes and all indicators: contractual and operational • Interface with the client

Has skills to diagnose, plan and intervene in elementary-school education and to intervene in the different contexts of formal and non-formal elementary education, in view of children development.

Has skills to study, diagnose, plan and intervene in all aspects of education and to intervene in the different contexts of formal and non-formal education, in view of development of individuals, professionals and groups.