Rizvan HAIDARALY

•Provide technical hardware support to large account customers of IBM pSeries Servers. •Conduct healthcheck reports & make recommendations to prevent problems for top critical international customers (EMEA*). •Assist the R&D department by providing important information needed to improve stability of the servers. •Sent to Dublin, Ireland to support the IBM manufacturing plant. •Work administered in an English language environment. (*EMEA = Europe, Middle East, Africa)

•Drove manufacturing requirements into the design process, assist in defining which commodities need diagnostic testing and associate test specifications. •Train manufacturing support personnel on new product test processes. •Implemented and supported functional tests for computer systems. •Also developed and implemented process improvements to lower manufacturing cost and cycle time. •Worked with Windows NT, Windows 2000, Linux, OS/2 and other operating systems.

•Tested IBM server parts and analyzed technical malfunctions in the Manufacturing Test Department. •Was part of the IBM Team sent twice to Dublin, Ireland to support the IBM manufacturing plant.