Jolanta Kucharska

Angestellt, ISO9001 Lead Auditor, IBM

Wroclaw, Poland


IT Service Management
People Management
German Language
Change Management
IT Incident Management
Customer Relationship Management
Customer Service


Professional experience for Jolanta Kucharska

  • Current 6 years and 11 months, since Aug 2017

    ISO 9001:2015 Quality Program Manager & Lead Auditor for DACH markets

    IBM Global Technology Services (Poland, Wrocław)

    - Manage and monitors ISO 9001:2015 audit programs for the IBM Market DACH - Manage and execute internal quality audits for Markets - Manage the relationship between IBM and the Certification Body (e.g. BVC auditor) - Manage the documentation and communicates changes to the ISO 9001 standard or compliance programs to business units - Provide ISO 9001 compliance guidance and operational support, with special focus on effective and efficient ISO 9001 internal and external audit preparations

  • Current 6 years and 11 months, since Aug 2017

    ISO9001 Lead Auditor

  • Current 9 years and 1 month, since Jun 2015

    IT Senior Service Delivery Manager

    IBM GSDC Poland

    - Contract management in accordance to SLA`s (Service Level Agreements) - Managing of global IT-infrastructure and technical leading of European delivery teams, subcontractors and third party providers with directions - Managing of Service Management processes like incidents, changes and problems, as well as capacity and availability - Escalation point for customer - Building of relationship between customer Allianz Germany and IBM organization recurrently onsite in Munich

  • 4 years and 3 months, Apr 2011 - Jun 2015

    Service Delivery Manager

    IBM Poland, Wrocław

    - Manage customer IT environment for 51 servers in 12 European locations - Manage service quality,SLAs, costs and improvement of elivery processes - Ensure positive customer satisfaction and customer relationship is maintained - Proactively monitor and manage the incident, problem and change processes and escalations - Lead and direct the international delivery teams (in Germany, Poland, Hungary, Czechch Republic) with directions, possible assignments to accounts

  • 8 months, Sep 2010 - Apr 2011

    Transition Project Team Lead

    Infosys BPO Poland

  • 1 year and 1 month, Sep 2008 - Sep 2009


    Wipro Ltd.

  • 6 months, Nov 2007 - Apr 2008

    Business Contract Manager

    BT (Germany) GmbH & Co. oHG, München

  • 1 year and 11 months, Nov 2005 - Sep 2007

    Contract Support Manager

    BT Poland, Warszawa

  • 4 years and 6 months, May 2001 - Oct 2005

    Abteilungsleiterin des Bereiches Kundenmarketing

    Kaufland Polska Sp. z o. o, Wrocław

  • 7 months, Oct 2000 - Apr 2001

    Abteilungsleiterin Organisation und Versicherungen- kommissarisch

    Kaufland Polska Sp. z o. o, Wrocław

  • 7 months, Mar 1999 - Sep 1999

    Sachbearbeiterin Private Banking

    HypoVereinsbank, München

Educational background for Jolanta Kucharska

  • Germanistik, Marketing und Management

    Wroclawer Universität, LMU- München, Ökonomische Universität Wroclaw


  • German


  • English


  • Polish

    First language

  • Russian




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