Robert-Daniel Hostinariu

Review and investigate fraud cases from banks, LPMs, and regulators; design and optimize processes for efficiency; advise partners on risk ops and fraud prevention; hold fraud review meetings; build SQL and exec-level reports; support team training and onboarding; generate STR/SAR compliance reports; assist authorities with data; and review transaction monitoring alerts for risk and regulatory adherence.

Apply eCommerce compliance standards; review and underwrite new applications and account updates; validate documentation; communicate with stakeholders for underwriting; monitor systems, metrics, and vendor portfolios; suggest workflow improvements; balance risk vs. revenue; research merchants using internal/external tools; document findings; test vendor software; and conduct pre-onboarding and portfolio sanction screenings.

Investigate, classify, and prioritize fraud cases; prevent high-risk scenarios with risk controls; establish fraud prevention measures; monitor/authenticate registrations and customer behavior; approve payouts and verify withdrawal requirements; report fraud threats internally; identify vulnerabilities; research online fraud trends; and reduce KPIs like chargebacks and refunds.

Resolve customer complaints via phone, email, or chat; address queries promptly; verify account info; retain customers considering closure; escalate and follow up cases; monitor deposits and suspicious activity; and engage key clients with bonuses or offers.

Investigate and prevent fraud by monitoring users, payments, and customer behavior; analyze risks and controls; establish fraud measures; review docs for compliance; communicate with stakeholders on payments and risk; suggest workflow improvements; log and report machine issues, jackpots, and disputes; monitor casino events via IT tools; deliver real-time updates; and manage GDPR documentation for clients and employees.

Patrol gaming areas to ensure compliance and machine functionality; perform minor slot machine repairs; enforce safety rules and handle hazards or disruptive guests; document malfunctions needing repair; and submit daily reports on jackpots, hopper fills, complaints, and suggestions.