Triveni Nikam

Ensure commencement and completion of investigations within time norms and adherence to the processes as per the Fraud Risk Management Policy of the Bank. Proactively manage and undertake the investigations related to frauds, complaints, staff misconduct, bribery/corruption, etc. in tandem with the leading forensic and fraud investigation practices, Bank's policies, procedures, and regulatory requirements. Focus on Root Cause Analysis, Identification of Process / Control Gaps. Effective use AI /RPA

Build and deepen relationships with existing Priority Customers to achieve an increase in the share of wallet and revenues. Provide professional customer service to achieve a high percentage of customer satisfaction and retention. Manage the portfolio to de-risk against attrition and achieve stability of book. Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC. Generate new business to achieve defined targets in terms of revenue/

Acquisition of new customers for Liability Products. Deepening the existing customers relationships through cross selling Maintain monthly & quarterly sales activity plan Manage and track the leads from retail branches for Infrastructure Finance Guide and mentor the team for achievement of targets