Robert Wilson

•Ensured timely delivery of publications for nearly 23K residential and small business locations •Created and maintained databases for delivery, payroll and billing purposes •Resolved customer services issues in person, via email or over the phone. •Created sales programs to increase customer base via promotions, and direct mailing techniques •Actively promoted customer retention and customer service Conducted surveys and marketing via traditional and non traditional means.

• Actively conducts market research using qualitative, quantitative and secondary research for both Businesses to Business and consumer applications. • Gathered, maintained and reviewed database information • Reviewed clients needs for future products. • Customized script writing for both inbound and outbound telephone projects

Contact Representative (Seasonal) *Examined and analyzed various tax law issues for individuals. *Conducted investigations into tax issues and determined liability. *Arranged and input installment agreements for payment of outstanding tax issues. *Worked in partnership with the individual and businesses to prevent future tax liability

Senior Sales and Service Representative * Provided classroom and “on the job” training to new employees. * Over saw production of 10 – 15 consultants for special projects on short term basis. * Received several bonuses and monthly sales and service recognitions and awards. * Analyzed and interpreted credit and financial history of conforming and non-conforming clients on a National scale. * Obtained and reviewed various financial documents to determine credit availability and liability. * Identify and