Rodrigo Seoane

* Conducted UX research and developed UI designs for two innovative Proofs of Concept aimed at reducing high attrition rates among sales representatives. + Designed an AI-powered tool for creating dynamic training materials and immersive learning experiences. * Developed an AI-powered tool to simulate customer interactions, enhancing agents’ conversational skills and customer profiling capabilities.

1. Led user-centered design processes, uncovering critical issues and delivering actionable insights through workshops with cross-functional teams. 2. Designed and launched “Optimise”, a resource management tool that significantly improved resource allocation efficiency across the platform. 3. Oversaw the complete product design lifecycle, delivering new tools and features aligned with user needs and business goals.

* Facilitated workshops and coached clients to adopt ecosystem-based approaches to address complex challenges and expand business capabilities. * Designed and implemented frameworks that fostered stronger relationships between internal stakeholders and external partners.