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Rohan Arora

Bis 2024, Team Leader Customer Service, Firstsource

Fähigkeiten und Kenntnisse

Kundenservice
Kundenorientierung
Kundenbeziehung
Kundenbetreuung
Communication skills
Public speaking
Teaching English as a foreign language
Writing skills
Multilingualism
Problem Solving
Englische Sprache
Analytik
teaching
Teaching English as a second language
Team Management
Team leadership
Mentoring
Coaching
Auditing
German
Customer satisfaction
Customer Experience Management

Werdegang

Berufserfahrung von Rohan Arora

  • 6 months, Sep 2023 - Feb 2024

    Team Leader Customer Service

    Firstsource

  • 1 year and 6 months, Apr 2022 - Sep 2023

    Senior German Support Analyst (KDP)

    Amazon

    helping authors/publishers with their queries, claims, reclamations regarding books and Amazon website.

  • 2 years and 9 months, Aug 2019 - Apr 2022

    Senior German Representative (Operations)

    Concentrix

    Used to handle all pre shipping and post shipping queries per chat. For example: Shipments, payments, reclamations etc.

  • 10 months, Jun 2018 - Mar 2019

    Senior Email Advisor (Operations)

    Concentrix

    Used to handle all pre shipping and post shipping queries per email. For example: Shipments, refunds, payments etc.

Sprachen

  • Hindi

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    C1 (Fließend)

  • Spanish

    C1 (Fließend)

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

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Wirtschaft (Schwerpunkt: Tourismus, Controlling, Führung)

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Seevetal

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Teammanager Customer Service Staples Advantage D/A

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