Rohit Pisal

Project mgt including budget, installation, monitoring, SLA,& RCA of escalated issues.Design HLD, LLD and Sol doc based on the requirements.Defined DR and Backup approach and retention policies.Managing day to day activity of the cloud env, supporting dev teams with their requirements.Monitor Client Azure infra via Azure Monitor. Implementing industry best practices (ITIL) for processes executed by the ops team. Driving the tech problem mgt activities, ensuring RFO are fully understood and documented

Unified Communication Infrastructure operations support including Design and Implementation also experience with migration projects towards MS Skype for Business based on O365. Knowledge in the area of SBC (Session Boarder Controller), softphones and MS Skype etc. Hands-on experience in the unified communications environment with products from Cisco (Call Manager, Unity, UCCX, Jabber, WebEx) and / or MS Skype for Business. (O365, Skype for Business, MS Teams)

Giving Support to ALLIANZ Contact Centers and Managing infrastructure tasks (upgrades, migrations, maintenance of UC components like Microsoft Lync / Skype for Business) Setup of applications and interfaces including installation and setup of Lync / Skype-for-Business system landscapes, On Premise as well as hybrid solutions with Office 365 Experience in networks, Citrix and servers including Support for the O365 products (Skype, SharePoint, Exchange) and participation in the migration to Microsoft teams.

• Giving Support to 22 Circles OSCC for Cisco IVR and CTI applications in NOC Environment. • Monitoring of ICM components and Process • Monitoring the Data Network link for PAN India telecom circle • Write Technical Documentation, Reports etc. • Support and Troubleshooting • Taking care of ID Creation, Deletion report. • Co-ordination with Clients in day today issues via telephone/Ticketing System/Mail communication for incidents closure.

Electronics and Telecommunications , Computer Networks