Roman Lameda

Administrator of Windows and Linux on-premise and Cloud (Azure) topology for JD Edwards, across different regions and time zone. Maintain tools for the correct operation through different teams, keeping the security and stability as primary attention. Being one of the first technicians to successfully develop a POC for the migration of JD Edwards to the cloud, and current reference in the administration of it, applying daily the knowledge acquired in SQL, PowerShell and agile methodologies.

Manage of windows and Linux servers, supporting JD Edwards ERP, perform administrative tasks as CNC and control all scheduling for the Americas, document and maintain all standardized procedures, evaluate feasibility of technical changes in the infrastructure.

Remote and telephone service to users of the Speedy service of movistar, provide technical advice on customer queries, resolve technical incidents of hardware and software.

Monitor the correct functioning of the company's networks and servers, format and repair computer equipment, perform backups of the company's data and maintain their respective day-to-day backups as well as lead the constant develpment of the department to optimize company processes .

Take control of the premiums collected at national level, make reports for the management and board of directors of Banesco Seguros, carry out follow-up of payment of incentives and contest for referders, reception and sending of correspondence both internally and to branches nationwide.

Monitor the levels of service and the staff that was responsible for meeting customer requests via telephone.