Roman Sydorov

• Amazon Connect Cases (Full-Stack Engineer): Designing and implementing end-to-end features for high-concurrency enterprise customer service workflows. Managing the full development lifecycle, from backend API design to frontend state management, ensuring system reliability at scale. • Automotive IoT Data Service: Engineered a high-throughput telemetry ingestion platform for automotive OEMs. Architected event-driven data pipelines using Amazon MSK (Kafka) and Kinesis for real-time ingestion.

• Collaborated closely with business analysts and customers to design and implement new business features, ensuring alignment with customer needs and improving overall customer satisfaction. • Led a team in developing a white-label solution for a customer, meeting their specific requirements and ensuring timely delivery of the project. • Participated in recruitment activities, reviewing test tasks and conducting technical interviews. • Was responsible for the implementation of a CI/CD workflow.

• Designed and developed a payment gateway for a bank, ensuring seamless and secure transactions for customers. • Created a robust system tests framework to ensure the reliability and stability of the payment system, reducing the risk of errors and downtime. • Developed and implemented a payment transaction flow, ensuring accuracy and efficiency throughout the payment process.

• Developed a subscription management system for a leading American direct broadcast satellite service provider, enabling smooth and hassle-free management of subscriptions for their customers. • Designed and executed Unit, Integration, and Acceptance tests, ensuring high code quality and preventing issues in the production environment. • Identified and resolved issues related to application performance and stability, using performance profiling tools and other techniques to optimize system performance.

• Developed a task management system for internal use, enabling team members to track tasks, deadlines, and progress effectively. • Implemented MS Word document parsing with custom markup support, automating the process of extracting information from Word documents and improving document processing efficiency. • Implemented email notification and chat for support requests, streamlining the process of addressing customer issues and improving customer satisfaction.