Romina Münchow-Centili

- Creating new customer journeys and identifying customer pain points - Collecting customer feedback for product improvements - Ensure customer centricity within the product team - Working on customer support optimation & new customer Support Strategies - Driving advocacy to the next level - Providing support content for FAQs & Self-Service Solutions - Apply customer research methods & collecting customer insights

Department: Mobile App developement and digital services User Support Development of marketing campaigns SEO/ ASO and analytics Organization of internal structural projects by using Confluence

Analysis of internal business processes and communication structures, analysis of potentials and challenges, analysis of external communication structures and concepts The aim of this temporary project is to develop, through external insights, a range of consulting services that stimulate new concepts, strategies and processes.

The internship was completed during the course of study. The following activities were taken over during the internship: - Coordination of work processes - Classic offline PR, newsletters, social media optimization - Eventplanning and acquisition of supporters (sponsors, influencers) Main area: Project Management Despite working in the marketing and PR department, the work was more focussed on project coordination and project management task.

The internship was completed in the course of the vocational education. The internship included the following activities: newsletter creation, planning of social media activities, administration and optimization of websites (SEO / SEA), classic advertising planning (print), trade fair and event planning, Main area: online marketing It was a comprehensive field of work with different tasks.

The internship was completed in the course of the vocational education. Contents and activities of the internship were: administration of the press clippings, answering the listener inquiries, support of the press at the radio station on site or in the field, creation of image and video equipment, maintenance and updating of the website

- Kundenbetreuung - Verkauf - visual merchandising

project management public relations intercultural communication corporate communications digital communication

Marketing Communication Media planning Project Management Online marketing