Rosa Ana Iglesias Perez

Coordination of the Integrations team, a twelve people Acting as the liaison between business and systems analysts, developers and project management groups Configuration of the integrations between the CRS and partners’ internal systems Identification, analyses, and resolution data integrity issues in or between technology systems Support the Revenue Management department to maximize our hotels’ incomings Training in internal systems management to other departments/areas

• Coordination of the Data Base team, whose main function is the information maintenance of each property in the CRS and the management of prices, sales conditions, inventory and rate structure • Management of a 8 people team • Support to the internal departments of Sales, Product, Customer Service, Integrations, GDSs, Call Center and IT • Training on CRS management for both internal and external clients • Connection and integration of OTAs, Metasearchers and PMSs to CRS • Advice on system developments

• Sale of tourist products • Customer assistance with reservations, transfers and changes • Management of clients documentation • Reservation of air tickets through Amadeus and rail tickets through Sire • Negotiation with suppliers • Administrative tasks, commercial actions, customer tracking

• Customer service • Telephone sales of tourist products • Air ticket booking through Amadeus • Negotiation with suppliers

• Information, tourist guide and tourist promotion of the city • Management of hotel reservations • Assistance to Tourism fairs to develop the Tourism industry in the area • Preparation of statistical studies related with the tourism activity in the city • Organization of conferences in the field of tourism