Ross Griffiths

• Conducted gap analysis and defined requirements for the development of the SICPA Track and Trace solution, integrating with government IT systems. • Simplified processes and analyzed requirements for the Digital Credential Based Verification prototype product. • Collaborated with cross-functional teams to ensure seamless integration, customization and enhancements of the T&T product.

Relaunch of the B2B Division at Salt required the original solutions for Sales Pipeline Management and B2B account (CRM) management to be updated and integrated with the existing CRM solution. · I conducted process reviews, elicited new requirements, tested the functionality, provided UI/UX recommendations and configured the users on the platform. · I provided training material for the solution allowing the sales division to use the tool.

SITAONAIR (Cabin Division) provided Commercial Airlines with Internet Portal connectivity for passengers. · I analysed all change requests for feasibility and impact for all client Internet Portals. · I created a product catalogue that resulted in a more streamlined development process by identifying overlaps and similar change requests. · I reviewed and re-designed the UX, collaborating with UX Experts, of the Service Monitoring platform resulting in the overhaul of the UI, ensuring that the most impo

Business Analysis, Process Design and Definition. Writing the customer journey business processes and rules from A to Z for Salt Mobile Business Customers. Defined and delivered the B2B CRM Solution. Integrating SPANCO and full digitalized Offer and Order management functionalities for SME and Large Enterprises, including mass order and activation of Mobile Subscriptions. Worked on continuous improvements for the UI/UX of Salt CRM systems. Bug and Defect Management. Training documentation and customer comm

Business Analysis; Go To Market Activity; Process Design and Definition. Preparation and testing of CRM systems before, during and after launch during the Company Rebrand from Orange to Salt. Checking and validating all comms material, product material and website (B2B) was modified and updated in line with rebranding.

Responsible for the Customer Care Services for Orange consumer market. Prior to the rebrand from Orange to Salt my role changed to focus on both B2C and B2B processes, mapping all services to a new CRM system. · I analysed legacy systems, mapped processes, ensured alignment between Consumer (B2C) and Business (B2B) services wherever possible and reduced development times.

Responsible for the Business Applications that make up the Customer Management System at Orange Switzerland.

Responsible for all Postpay Services for the Residential Market within the Customer Care (Customer Operations Service Experience) Department. Incident Management, Process Improvement, Defect Management, In Life Support.

Consultancy. 3 Month contract on Mobile Application Start-up for the Swiss Market. My focus was on the Customer Requirements, Customer Experience, Product Test Cases.

Start-up developing a ride-sharing mobile application. · I elicited requirements, analysed competitive solutions, and provided guidance to the product manager on key features for the product roadmap.

GES is a start up company in the environmental space. I have been working on a consultancy basis here in a variety of different roles including Product and Project Management, IT Support, Sales and Field Trials.

Responsible for all Mobile Internet applications and functionality including the real web on your mobile. Search function, content management, download applications, performance improvements, mobile advertising, technical enhancements, on device portal development etc

Product Development Manager for Orange World Portal and Multi-media Applications.

Product Manager. (Consumer and Small Business) Data Bearers: CSD, HSCSD, GPRS and UMTS (3G) on PAYG and Pay Monthly. Orange Datacard Products.

Offer Manager - Location Based Services (Cell ID, EOTD, Assisted GPS) and team responsibility Product Manager - Data Products CSD and GPRS Process Analyst - Key Business Process developement

Business Studies - Gap year at Lucent Technologies

GCSE and A-Levels