Roystan Lawrence Dsouza
Skills
Timeline
Professional experience for Roystan Lawrence Dsouza
Enhanced fraud detection by designing real-time BI dashboards (Power BI, Looker). Drove team efficiency by automating performance KPIs using SQL. Translated cross-functional needs into technical solutions, providing custom SQL queries and ad-hoc reports. Proactively investigated fraudulent patterns, managed vendor relations, and handled complex escalated cases via Salesforce Service Cloud and Zendesk. Oversaw a moderation team, ensuring SLA adherence and driving continuous improvement.
- 1 year and 11 months, May 2019 - Mar 2021
Quality Control Specialist
Deluxe Entertainment
Performed subtitle quality checks against technical and client-specific standards for TV and film. Conducted SLA tracking and trend reporting using Excel (PivotTables, Power Pivot) for leadership insights
- 1 year and 11 months, May 2019 - Mar 2021
Project Coordinator
Deluxe Entertainment & Distribution GmbH
Managed CMS publishing and ensured quality checks of VOD content across client platforms. Coordinated with production teams and provided client-facing performance updates.
Educational background for Roystan Lawrence Dsouza
- 1 year and 6 months, May 2024 - Oct 2025
Data Analytics
Berlin School of Business and Innovation
- 3 years, Jun 2013 - May 2016
Physical Science
St. Aloysius College (Mangalore)
Languages
English
C1 (Fluent)
German
B1-B2 (Good)
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