Roystan Lawrence Dsouza

Ensuring the quality of G2's user-generated content which involves employing established and new methods to make sure submissions meet G2's quality standards. Performing data analysis using SQL to identify and mitigate fraudulent review submissions, contributing to the ongoing enhancement of overall processes. Providing white-glove service, addressing client, prospect and reviewer concerns through Salesforce and Zendesk.

Performed quality analysis to ensure that subtitles conform to industry and Deluxe standards and client requirements (timing, formatting, language and client specific rules) and ensured 100% on-time delivery, while maintaining a quality record of 100%.

Monitored and quality checked live sports events on Content management System. Also, quality checked and published pre-match and post-match video clips onto the client websites and OTT platform (DAZN)