Ruslan Shyshniak

As 2nd Line Support Specialist I am acting as the key technical expert in the support team as well as acting as part of the escalation team who support the 1st line in resolving customer problems and issues. Areas of responsibility: - Technical support on 3Shape hardware (3D scanners) and software (CAD/CAM) - via online sessions, telephone, e-mail and occasional on-site events (customers from Europe) - General support case management: logging, prioritization, trouble shooting (potential escalation)

Providing telephone support to BAT users. Diagnose and resolution of incidents. Giving various technical support services for the company's software applications. Communicate clearly and courteously with internal customers. Training end-users by means of verbal personal instruction and specially designed documentation for Knowledge Base.

- checking and editing advertising slogans ; - approving websites for further work with the company, supporting; - training new employees.

- creating an effective teasers for foreign partners; - monitoring of the advertising market on the Internet; - develop methods to promote online ads; - sourcing and writing effective headlines with high CTR.