Ruth Serrano

Following the academic program instructed four middle school classes of 6th and 7th graders totaling 45 students.

Performed Free Lance on call services to Health Care Providers, Attorneys and Federal Public Defendant's office. • Proficient in the following languages:

Managed a 25-35 sales team. Responsible for motivating, training, coaching and counseling the sales department to turning qualified leads into sales at the very first attempt. Increased the production above expectations subsequently contributing to the company’s overall increase in sales while maintaining control of the department payroll and budgeted hours. Other responsibilities were interviewing, hiring, couching and counseling and terminating.

Worked with numerous prospects assisting them in finding various Real Estate Properties. Specialized in Commercial and Residential Real Estate.

Successfully managed a staff of 35 to 45 employees. Accountable for Customer Service, Sales, Inventory Control, Payroll, Loss Prevention, Couching and Counseling, Training, P&L and Human Resources. Increased Sales in total store 13% from previous year, reduced shrink from 3.08% of total sales to 1.08%. Implemented sales building ideas through merchandising techniques on retail sales floor. Challenged employees to develop and certify in skills necessary for improved performance and promotions.

Handled all reservations, ticketing and full check-in process. Applied flawless Customer Service, extensive knowledge of international tourist's law and requirements, versed in domestic and international Airport codes and laws.

Assisted with the marketing of new merchandise. Managed and resolved all complaints received in our Customer Service department.