Ruzica Zanic

. Ensuring stable operation and operational quality for the Customer with proactive/real time ATM Monitoring. Daily review on Incidents. Daily administrative tasks · Create and manage service tickets . Pick up phone calls from technicians, bank branches and other technical partners and vendors (no end-customer support) . Provide remote assistance to Customers, Partners, Suppliers and IBM personnel . Problem determination , problem source identification utilizing tools

I own a solid foundation in microeconomics, macroeconomics, finance, and economic policy . Through a combination of theoretical coursework and practical assignments. I developed strong analytical and problem-solving skills, as well as the ability to interpret and use economic data . Also included subjects such as statistics, econometrics, and business strategy which helped me gain a comprehensive understanding of economic systems and their impact on global and local markets.