DILRUBA SHARMEEN

• First point of contact for client's concerns, resolving issues through troubleshooting (logs, APIs) and escalating critical incidents within SLA. • Used SQL and Excel to extract, manipulate, and analyze large datasets for accurate reporting. • Collaborated with cross-functional teams and stakeholders to identify and deliver tailored solutions. • Performed routine health checks, and preventive maintenance, and implemented precautions in a Linux environment.

• Provided first-line IT network support, troubleshooting hardware, software, and network-related issues (via phone, email, and in-person). • Logged and tracked incidents using a ticketing system, escalating unresolved tickets to ensure timely resolutions to meet SLA & KPI targets. • Monitored system performance and alarms, responding to incidents promptly to ensure business continuity.

Dissertation on Thesis: Emerging Security Aspects in Cloud Computing: Analyzing Threats, Risks, and Vulnerabilities. Courses: Data Communications, Information Security Foundations, Security and risk management, Ethical and Legal Considerations, network attacks, and vulnerabilities.Cryptography and Applications, symmetric and asymmetric encryption algorithms, Cryptographic Protocols &Techniques.Mobile Security

Thesis: Finger Print Recognition (Based on collected data match fingerprints from different sources and analysis) Courses: Digital Logic Design, Data Communications, Wireless and Mobile Communications, Basic Programming Language (C, python), Digital Communications, and Computer Architecture.