Ryan Tilmann

Managed multiple residential construction projects simultaneously, coordinating homeowners, subcontractors, suppliers, and inspections from contract through completion. Adapted to changing schedules, weather, and material availability while maintaining project momentum. Built customer trust through proactive communication, problem-solving, and clear expectations, ensuring projects stayed on track and delivered a high-quality customer experience.

Led dispatch operations for a 60-truck fleet during COVID, earning a promotion for maintaining service under pressure. Coordinated the rollout of Samsara across 60 vehicles, balancing implementation with daily operations. Reduced deadhead by 25% (+$150K annual revenue) and cut fuel/toll costs by ~$50K through process improvements. Built trusted relationships across customers, brokers, drivers, and leadership while optimizing fleet performance.

Began my career supporting daily transportation operations, coordinating shipments, scheduling, and customer communication while building a strong foundation in logistics and supply chain management. Quickly earned increased responsibility through dependable performance, strong problem-solving skills, and a willingness to learn, leading to a full-time role with expanded operational ownership.

Coordinated appliance deliveries, installations, and customer scheduling while ensuring timely service and a positive customer experience. Optimized daily delivery routes to improve efficiency, reduce travel time, and increase productivity. Worked closely with customers, technicians, and store staff to resolve issues and keep operations running smoothly.