SUSHMITA MUKHERJEE

• Led business analysis across multiple agile projects, delivering process improvements for ERP implementations. • Facilitated stakeholder workshops to define user stories and translate into development-ready specifications. • Conducted feasibility assessments and coordinated between product teams and solution architects. • Monitoring and reviewing 33 team members, assigning tasks and paying attention in areas of improvement.

Working for clients like Samsung Europe, Google, Cartier, Bank of Danamon, Standard Chartered Bank, Paytm, Ola, Touch N go • Led CRM/CX and customer engagement projects for Sprinklr Cloud CXM software delivery project including business analysis, functional specification, system design, platform configuration, testing, training, and post Go Live support for CX projects in EMEA and APAC. • Authored functional specifications and acceptance criteria, and coordinated sprint planning with developers.

Worked for clients like Stanbic Bank, Kenya Commercial Bank and ICICI Bank • Designed and delivered banking product enhancements with a focus on Banking, Insurance, Loans. • Led business analysis across multiple fintech-focused agile projects, ensuring full traceability of requirements. Created and maintained requirement traceability documents from workshops to UAT. • Worked with Salesforce, Avaloq and Finacle Core Banking System.

Asset Management, Pfizer Ltd. HILTI, Indiamart • Led CRM Cloud transformation SAAS Implementation of end-to-end CRM • Managed RFP/RFI lifecycle and Presales for CRM implementation for regulatory-sensitive Fintech clients. • Designed no-code process flows for insurance and asset management platforms.

Worked for clients like TELUS Canada and Orange Belgium • Conducted business requirement gathering and cross-team communication for international projects. Used Jira, Netcracker, Visio.