Sabine Rust

Business coaching is a concept to offer framework and support, helping individuals be more strategic about their work, career and lives and helping them to gain new perspectives.

Evaluating, planning, designing, implementing and monitoring of processes in an inhouse callcenter (60 employees, 6 teams) - Supervisory and advisory tasks- Managerial responsibility within absence of call center manager - participated in domestic and international projects (change management, CRM, supply chain, E-business)

“MOVE” (re-engineering project of cross-departmental processes /order to cash process) o Designing and monitoring work packages o Documenting as-is and to-be processes o Project reporting, documentations and presentations o organizing milestones and steering meetings

Managerial responsibility for budget and economical targets (40 employees) Manage and decide on - personell: headcount, hiring, training, individual and team development, job descriptions - infrastructure: workstations, ACD and telephone system (Avaya), applications - equipment: office layout, furniture, - internal and external processes: order management, customer oriented processes - call center processes: workflows, operating figures and performance, workforce management

Deputy project leader “Installation of an inhouse call center” (centralizing order management) Design infrastructure and organizational set-up Staff employment, training and team organization Design and implement processes, responsibilities and interfaces

- Develop and establish local sales organization in the newly formed sales region - Transfer customer responsibilities from central to local sales - Support representatives and local sales organization - Assist to Sales Manager Region East - Manage internal customer administration - Coordinate and improve interfaces and processes - Representation tasks

Deputy project leader “Establishing sales structures in former East GER” - Evaluate existing structures such as customers, infrastructures, product range, pricing, - competitors and market framework - Evaluate logistics and distributions - activate organizational interfaces to accounting, marketing, logistics - Coordinate supply chain management and order processing - Customer Service and order handling - Manage supply chain processes from central warehouse to customers

Customer liaison and support for car dealer business o Check on claims concerning bills and balances o Support sales representatives with event-planning and on-site activities o Create customer sales reports and statistics o Coordinate and support in specific order management processes Market planning and sales support “truck tires” o Briefing, communication and analysesof sales promotions o Align and steer demands and supply o Maintain specific data for pricelists and print media

- rotation within several departments such as manufacturing control, planning, purchase, sales, logistics - 4 week internship in UK subsidiary - 3 week internship in sales and distribution center Bremen - 6 months in “Corporate Planning & Reporting” leading to the final thesis “Cash Flow Analyses” based on practical experience within the company - representing at trade shows and events