Sabine Zocher

• Execution of Salesforce Core Services projects (current focus on Sales Cloud & Service Cloud) • Consultation of customers regarding the technical implementation of ops processes and creation of solution frameworks • Realization of complex technical requirements in Salesforce • Execution of user trainings including preparation of training materials • Support for (pre-)sales efforts e.g. by demonstrating software solutions

* Administration, validation and analysis of data * Preparation of different kinds of reports aimed at monitoring the achievement of KPIs using Tableau * Creation, administration and development of diverse Salesforce instances with regard to project-specific requirements * Consultation of project leads regarding the planning and execution of projects through IT systems during all project stages * Execution of training sessions for new Salesforce users * Handling of technical support requests

* Development and implementation of several business units for private customers * Strategic planning, implementation and evaluation of new processes and structures (especially in daily ops and marketing) * Development of strategic action plans * Assistance in daily business tasks and customer service * Supporting role in managing global operations processes * Interface between international operations departments and the German product team * Execution of projects aimed at process optimization

* Supporting role in setting up several business units for private as well as commercial customers * Strategic planning, implementation and evaluation of new processes and structures * Lead development / management and partner acquisition using Salesforce * Interface between customers and business partners * Administrative tasks and office coordination / invoicing

* Revision and validation of inbound partner contracts * Maintenance and update of data quality in Salesforce * Contract completions and gathering details of required info for establishing business agreements * Interface between Sales, Operations and Finance * Communicating requirements and educating new Sales staff on contractual processes

Marketing, Human Ressource Management and Organizational Design