Sabrina Reiser

Planning, reporting, forecasting and monitoring the KPIs incoming customer cancellations and churn Analyzing reasons of customer cancellations through quantitative data analysis as well as market research Responsible for optimization of the customer cancellation process (using Lean Six Sigma) Project lead for fraud detection and prevention including legal negotiations Project lead for analyzing correlations of external factors of churn including eight team members

- Conception and execution of target group specific campaigns in the field of winback and prevention - Callcenter interface for strategic and retention oriented topics - Responsible for designing and implementing market research in order to achieve a deeper understanding of churn reasons - In charge of all legal as well as external communication matters regarding the customer cancellation process

- 100% project based work for BMW Group Germany. Planning, steering and monitoring of the department budget - Preparation of monthly as-is analysis, forecasts and budget evaluations - Sales and profitability analysis - Ad hoc reportings for the management - Development of optimization strategies focusing on sales, distribution and financial planning

Financial Management Competences Main field: Finance Master theses: Process optimization in service companies. How telecommunication companies improve their processes by using Lean Six Sigma.

Management & Law Main fields: Marketing and international law Bachelor theses: Innovative growth strategies in the automotive industry using the example of DriveNow