Sadaqat Ismaeel

European Contract Manager overseeing RS Connect's German contracts. Developed and completed a German Contractor Network by March, becoming the main contact for contractors and engineers. Created a streamlined process to reduce unnecessary calls and emails, ensuring consistent communication. Also responsible for planning efficient driving routes, booking hotels, and maintaining constant contact with engineers, including weekends.

I handled customer inquiries via phone and email, communicating in German and English daily. I managed correspondence with customers, DPD, and German DHL to track and resolve order issues. I worked in a dynamic environment, multitasking and collaborating with both new and experienced team members. My role required adapting to new information regularly to ensure smooth operations and excellent customer service.