Safa MRAD

Angestellt, CRM Consultant, AWIN AG
Berlin, Germany

Fähigkeiten und Kenntnisse

Salesforce
Salesforce CRM
Salesforce deployment
Reports and dashboards
Sales Processes
Workflow Management
Salesforce process builder
SAP Support
EPM BPC NW
SAP BW
SAP R/3
EPM BPC MS
SAP ABAP
Microsoft Excel
Incident Management
Time Management
Knowledge Sharing
Dispatcher
SAP HANA
Chat Support
Excellent written and verbal communicator
BPC NW 10.0
BPC NW 10.1
BPC MS 10.0
BPC NW 7.5
Training
Support
Documentation
PowerPoint
Jira

Werdegang

Berufserfahrung von Safa MRAD

  • Current 9 years and 4 months, since Feb 2017

    CRM Consultant

    AWIN AG
  • 2 years and 1 month, Aug 2014 - Aug 2016

    SAP Technical Consultant

    Focus International

    • Technical Support of the product SAP BPC Netweaver and Microsoft Platforms • Writing KBAs (Knowledge Base Articles) about new solutions and Bugs • Testing and identifying bugs • Assigning and following up the activity of the support team by filling the position of incidents’ dispatcher in the EMEA zone • Assuring the Chat service for BPC Netweaver and Microsoft • Creating and editing BPC structures and EPM reports, executing the optimization tool …

  • 7 months, Jan 2014 - Jul 2014

    Technical Sales Engineer

    Servicom

    • Managing the public and private bids (Preparation of technical, financial and administrative files) • Negotiating the Business with suppliers • Coordinating with the technical team while developing the possible technical solutions • Preparing financial offers • Following up the set up of the final technical solution • Maintaining and supporting the customer through the use of the solution

Ausbildung von Safa MRAD

  • 2 years and 6 months, Sep 2010 - Feb 2013

    Engineering Studies in Telecommunications

    National Engineering School of Tunis (ENIT)

  • 1 year and 9 months, Sep 2008 - May 2010

    Mathematics and physics

    Preparatory Institute for Engineering Studies of Tunis (IPEIT)

Sprachen

  • English

    C1 (Fließend)

  • German

    A1-A2 (Grundkenntnisse)

  • French

    C1 (Fließend)

  • Spanish

    A1-A2 (Grundkenntnisse)

  • Arabic

    C2 (Verhandlungssicher / Muttersprachlich)

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