Saffron Scott

Founder and Lead Website Developer / Designer / Marketing Expert. Handle all CRM, billing, customer service, trouble ticketing, contract management, and marketing for the company. Lead Website Developer, Programmer, Graphic Designer, and Marketing Expert for clients as well. Copywriting and Sales are - blessedly - handled by a wonderful staff of same-minded folks. Currently trying to secure funding to get the company off the ground properly.

Built websites for small businesses, not-for-profit organizations, and artists. Designed logos and corporate identity packages. Assisted clients with organic and paid marketing campaigns and campaign maintenance. Produced Promotional DVDs including design of all menus, disc and box art. Provided training for use of website Content Management Systems (WordPress & Joomla) as well as general internet literacy training and internet marketing (PPC and Organic) training.

Media and Archival Researcher for Independent television show "Red River Showcase" on Prairie Public Television (PBS-ND). Found and collected archival media for use as B-Roll in video production. Assisted the Coordinator with location scouting, some script work including editing, and gathering permits for reproduction from Government and Archival bodies. Assisted with coordination between Producers, Government bodies and on-site representatives for shoots to ensure smooth filming on a tight schedule.

Provided technical support for: analog and digital television services, Internet access and computer troubleshooting, and dedicated VOIP telephone service. Assisted supervisors by taking Supervisor Request customer callbacks; expert in over-the-phone conflict resolution and customer retention. Acted as Tier 2 support to Technical Support calling floor of 60+ people when Tier 2 unavailable. Assisted customers in three provinces. Also assisted both Retention department and Sales department during peak call ti

Building websites for actors, artists, and small businesses in Europe, Canada and the USA. Volunteered with The Fanlistings Network and CodeGrrl.com. Worked for Twisty Bot Designs and Hosting part time; answered trouble tickets, assisted with server issues, mentored and helped manage a large group of 25+ freelance designers/developers/programmers.

Supervisor escalations, refunds, exchanges and cancellations for AT&T Wireless partner. Take-overs and de-escalations for a floor of 250+ customer service representatives. Assisted supervisors with floor walking and helping reps through calls; expert in all aspects of both services and products. Specialist in "saving the sale" and customer retention.

MARC with AACR2