Safwan Al-Khatib

Under the direct supervision and management of Al Khatib, Smart Link was founded in 2005. The company has grown to become a multi-million dollar business with more than 2200 employees on their payroll. The Smart Link has become the choice of many high profile government bodies responsible for many vital public services such as Energy and Public Utility Services, tourism, mail service, Human Resources Development and education and data security, Beside the elite of private sector companies in various fields

Managed different stages of designing, implementation and operations of Customer Care Call Centre, throughout 2003-2004. Participated as a technical consultant to the ( Bain Corporate Consortium ) which later won the license of Saudi Data Connectivity operations and established Integrated Telecommunications ITC.

Head of Customer Support Department. where I mastered and promoted the art of managing Support activities in accordance to World Class Standards

Supervised implementation of cutting edge computer Automated Safety networks. Introduced the department to the concept of automated customer relationship management, involvement in such aspiring industry matched my inspiration, the notion of computerized customer care workflow addressed my passion towards customer oriented technologies and services

Computer Engineering, Information Technology