Sahil Sharma

Certified Scrum Master/Product Owner and ITIL Foundation Certified with 11 years of proven experience in ITIL Service Management. Well versed with AGILE (SCRUM/Kanban) methodologies, Agile Ceremonies, Salesforce CRM administrator with exposure in Salesforce Implementation as Technical Project Manager, SME for Vulnerability and Change management with profound Knowledge of Incident/Problem/Service requests/Release/Patch/Security. Experienced in Success Factor LMS. Banking and Pharma Domain knowledge. Innovative player possessing good interpersonal, communication, people management skills while following quality process and standards at all times