Sally Stoewe

- Building the consultancy with the aim of spreading customer centricity to every organization in the world - Leading the consultancy practices for Customer Success, Customer Support, Professional Services and Corporate Culture - Developing our Enablement Framework for Post-Sales Professionals with the focus on project management and soft skills, incl. workshop, coaching and mentoring formats - Owning our Community Building that aims to foster collaboration among the German/European CS community

Customer Obsessing provides strategic and execution focused consulting services for companies and leaders who are interested in increasing customer retention and growth. Our approach is based on a holistic framework based on the 4 pillars people, process, systems and culture!

- Improved team spirit and communication working with Twilio's VP of Services EMEA & Senior Directors Post-Sales in EMEA - Increased employee engagement by +10% and inclusion by +6% over the last 6 months across PS, Support and Customer Success - Improved Services Enablement internally incl. creating and delivering internal courses for 500+ employees and rated with 4.9/5, as well as advocating for post-sales services attachment on opportunities contributing to a $1.3M gain in Support Revenue in Q2 '22

Grade: 1st Class Honours