Samar Osman

Active member of an Agile team, contributing to iterative and continuous development. Execute various performance tests (peak load, stress, and endurance testing). Develop and maintain test modules for automated testing. Create and execute manual and automation test cases using Tosca Conduct various types of tests (regression, retest, and smoke tests). Analyze and document bugs in Jira. Execute SQL queries to extract required data. Review regression tracking reports on Grafana.

Responsible for coaching and leading to achieve the best performance.

Build and provide basic end-user troubleshooting and offer technical support through social channels.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.