Sami Kunwar

Product /Software Development: Expertise in developing software modules tailored for transport ocean logistics for freight forwarder companies Skilled in reviewing and prioritizing requests to align product enhancements with strategic goals. Agile Methodologies: Proficient in Agile processes, including Scrum, Product Documentation Collaboration with stakeholders for root cause analysis and effective backlog management. Define features, and user stories to enhance overall product functionality.

•Key Account Manager Team in freight rate management and coordination of the data management teams •Led and coordinated an outsourced data management team, ensuring high standards of data quality and integrity •Analyzed key performance indicators (KPIs), prepared performance reports, and documented incidents to support decision-making •Oversaw resolution of data-related issues and maintained effective account coordination in alignment with SLAs •Conducted root-cause analyses and implemented solutions

•Coordinated acceptance and preparation of feature requests for the weekly meeting with the product owner •Prioritized, classified, documented, and tracked of tickets within the agile project management •Analyzed Error as well as initial solutions and customer care through remote support (1st and 2nd level) in German and English language •Facilitated seamless knowledge transfer during company acquisition, contributing to smooth organizational transition.

•Qualified acceptance of requests via ticket system and email •Analyzed customer-reported issues related to software (for example: interpreting data formats like CSV/JSON to identify errors), •Prepared Reports to bill the customers for data management service, and managing various administrative tasks

Assist in managing customer and inventory data of the bakery. Financial Overview

Setting up a group from three different universities to fulfill various project related to E-Business. Tracking the work of the group on a regular basis via network platform, and motivate and assist them to finished given project.

Weiterbildung/Fortbildung für IPMA Level D, PSM1 und PSPO1

Business Administration with informatics is the specialized subject emphasised mainly on business management with IT.