André Krapp

• Technical lead for ≈15 employees in a SCRUM based project (internal and external) • Stakeholder-Management • Interpreting customer wishes and delivering it to the developer team and at the end of the day transferring it into the product, while ensuring consistency, system performance and CI • Responsible for reaching the Business-Case

• Technical lead for ≈20 employees in a SCRUM based project (internal and external) • Stakeholder-Management • Interpreting customer wishes and delivering it to the developer team and at the end of the day transferring it into the product, while ensuring consistency, system performance and CI • Responsible for reaching the Business-Case

• Technical and disciplinary lead for 5 employees • Accountable for the company-wide Performance-Management-Process • Accountable for the administration of the (Aspect) ACD-System as well as several interacting systems • Accountable for administration of a network of servers and data bases • Accountable for the company-wide reporting

• Disciplinary supervisor and controller of six units with 50 employees each • Capacity planning and (financial) forecasting of several lines of business • Compliance controlling/management according to COPC-standard • Workforce management for Operations and Quality dept. • Lead of local performance reporting

• Technical and disciplinary supervisor for ~ 50 employees • Performance analysis and reporting • Process implementation of COPC Standard 5.2 • Training of new employees and team managers

• Implementation of trainings according to client specifications • Planning and conduct of internal trainings • Initiation of disciplinary actions • Analysis and presentation of unit performance • Independent training of new quality leads

• Branch Management • Responsible for procurement and inventory for all five stores of the company • Independent leadership and conduct of trainings for all 18 employees • Responsible for shop decoration • Contractual negotiations with wireless carriers • Analysis of customer needs • Planning and implementation of sales promotions

• Analysis of customer needs • Consulting of business- and private customers • Sales

• Business planning • Assistance to the management and the board • Correspondence with Berlin senate (in terms of Construction Projects)

• Analysis of customer needs • Consulting of business- and private customers • Sales

• Business planning • Assistance to the management and the board • Correspondence with Berlin senate (in terms of Construction Projects)