Sampa Malik

Worked onsite (Melbourne) interacted with client for taking the entire business requirement and delivering the same. Designed and configured business scenarios in SAP- SD functional module. Suggested solution and synchronized pricing procedure process. Formulated and prepared all the functional specification documents for all developments. Worked on support tickets and various changes. Project followed Agile methodology for support. Worked on Jira tool for same.

 Worked as Consultant and team player and handled support activities.  Support activities like SLA adherence, change request management.  New route and plant extension for expansion of business.  Worked on support tickets and various changes  Underwent training of the as-is process of the after sales service process for better understanding of their business process and integration with SD module.

Worked as Associate consultant for various projects and Role included requirement gathering, FS preparation, and liaison with various teams for realization, testing and training. Support activities like SLA adherence, change request management. Worked on day to day support issue of SD, CS and EDI,LSMW mass uploads. Responsible for functional specification creation for ABAP requirement and test. Designed VOFM copy routines to handle the SD and PM integration delivery output documents.

Electronics and Telecommunication