Samuel Pamphile

Management of events in compliance with the company procedures. Be the point of contact for group leaders, commercial operators. Handle and document all the guests complaints and comments. Supervise commercial visits and inspections. Be a communication specialist, conduct presentations on different topics about the company products and service in several languages possible. Promote any revenue service which might be linked to event planning

Maintain the highest level of guest satisfaction by answering inquiries, offering suggestions and being proactive if a problem occurs, following the company procedures. Socialize, welcome guests, contribute to social events and any other functions involving guests. Be a communication specialist, conduct presentations on different topics about the company products and service in several languages possible. Promote the company service in order to boost the revenue. Provide language assistance, etc...

Sales Executive for Martinique, Guadeloupe, Saint Barthélemy, Haiti, Antigua, Dominica, Saint Lucia, Montserrat, Saint Kitts and Nevis. Establish, develop and maintain business relationships with current customers and prospective customers in the assigned territory/ market segment to generate new business for FedEx. Develop clear and effective written proposals/ quotations for current and prospective customers. Plan and organize sales strategy by maximizing the Return on Time Investment for the territory.

Management of this hotel / exclusive club. Cooperation in preparing and monitoring budgets. Quality management, services, products and standards. Responsible for the daily operations of the hotel and its different areas and services. Deal with Tour Operators, travel agencies, etc...

Open a new office of the agency in another city Prospect for new business and promote the brand Manage all the company's offices in Dominican Republic

General supervision of operations in the areas of Reception and Reservations. To coordinate with the Hotel manager events (wedding, 1st communion, special dinners, meetings, etc… *****During the period October, 2000 – May, 2004 I worked in three hotels of the same group (ACCOR) where I took part in two openings (Mercure Comercial and Sofitel Nicolas de Ovando), I also received trainings in other two hotels (in France and Guadeloupe).