Samuel Wich

Responsible for defining and prioritizing product features and enhancements based on customer needs and market trends, utilizing Agile methodologies. - Cross-functional collaboration with teams to ensure successful product delivery and customer satisfaction. - Thorough market research and competitor analysis. - Development of product vision, roadmap, ensuring alignment with business objectives and strategic goals. - Point of contact for stakeholders, gathering feedback and requirements.

Requirement engineering for continued CRM development (MS Dynamics 365) - Feature development and prioritization in agile project environment (SAFe) - Facilitation of multi-department solution design workshops - Liaising between business, IT architecture and software development team - Process design and documentation

Gained experience through multiple rotations within the company: - Agile Project PMO - Customer Experience Manager - Junior Business Analyst CRM

Supporting relationship managers with client meeting preperations and administrative tasks, project management, instruction of new employees

Supporting account managers with account openings and administrative tasks, regular client interaction (Middle East)

Trainee Program offered by Credit Suisse. - 6 months in Swiss Retail Clients Mortgage Center - 6 months in Key Account Management HNWI EMEA - 6 months in Corporate Clients Project Management