Ing. Samuel Zeino

• Supports and manages LANs, WANs, Internet and Intranet systems. • Updates and monitors security systems of network infrastructure. • Maintains data security and ensures integrity, protection of all client information. • Manage and configure new rules on ASA firewall.

• Provide remote support for the Telephone Systems (PBX) • Configure, Reconfiguration, troubleshooting for UNIFY Octopus series • Use a ticketing system to solve the problems in a timely manner

Network performance analysis (Drive Test) & Optimization of Sites. Perform troubleshooting and maintenance of equipment. Perform Drive/walk Test for 2G/UMTS/HSDPA Services. Perform Cluster Drive and Post Processing of Log Files.

• Support and project coordinate the opening of the new Louis Vuitton Warehouse and Head Office in Dubai. • Install and configure Operating system and other software as per Company IT Standards, as well as support iPad and Blackberry mobile phone. • ITIL 1st /2nd level Service Support • Provide new employee training on company applications and related procedures and set up new equipment.

• Coordinator and Supervisor for project consist of two parts: 1. Wireless network to cover the entire hotel. 2. New PBX AVAYA that supports VoIP. • Work with developing team to ensure that the telephone and the internet billing system is working fine and do the proper test to ensure that. • Leading technician team consists of 3 technicians. • Manage and configure Avaya PBX site administrator.