Sandy Herygers

* Tracking of synergy realization * Monitoring of improvement programs ( incl. Non-Financial Scorecard, Customer Satisfaction Survey Analysis, Quality Cases) * Documenting Governance Model for MEA Services Region

Assistance of project managers regarding project related costs and progress

1. Market Intelligence: Monitor telecom market in Africa & Middle East * Newsletter (Akili ni Mali) and news channel (Bashiri TV) * Manage databases with market information --> Competitor & operator info, economical & technological trends, licenses, events, missions, elections …) 2. Strategy & Business Development * Assistance for the strategic planning * Lead Machine 3. MarCom * Assistance for internal & external publications, events * Influencers database * MarCom budget

* Implementation of Project Management Quality Procedure and all related tools and documents, cooperating closely with the Business Excellence Manager, System Designer, ... * Monitor complete quality system and make sure the system is put into practice. * Watch over reporting tools, monitor quality of project files, manage project lists, assist during audits, … * Detect and implement necessary improvements to processes and procedures.

Languages