Santa Munro

Angestellt, Account Manager, EBD Group
Munich, Germany

Fähigkeiten und Kenntnisse

Insurance
Customer Service
Business English
Commercial Insurance
Sales
strong interpersonal skills
negotiation skills
Microsoft Office
Management
quick learner
pragmatic approach
ability to work under pressure
Teamwork
New Business Development
communication skills

Werdegang

Berufserfahrung von Santa Munro

  • Current 7 years and 10 months, since Aug 2018

    Account Manager

    EBD Group

  • 1 year and 5 months, Apr 2017 - Aug 2018

    Front Office Agent/ Front Office Manager

    Eckelmann Hotels KG

  • 6 months, Mar 2016 - Aug 2016

    Commercial Insurance Advisor

    C R Toogood & Co

    Managed an insurance portfolio for a diverse group of commercial customers (B2B), developed propositions and made improvements to the customer journey, increasing customer penetration by 30%

  • 11 months, May 2015 - Mar 2016

    Commercial Insurance Advisor

    Mual Ltd trading as Business Compare

    Managed the Commercial Property and Liability renewals ensuring excellent customer service to maximize client retention

  • 2 years and 3 months, Mar 2013 - May 2015

    Sales Executive

    Swinton Insurance

    Manage and grow an insurance portfolio of B2C clients - I consistently ranked in top 10 Sales Executives in the region across multiple KPI’s (New Business volume, Renewal retention and additional products revenues).

  • 2 years and 6 months, Oct 2010 - Mar 2013

    Assistant Store Manager

    Hutchison 3G UK Ltd

    I was responsible for managing one of the busiest stores in the UK, Including personal responsibility for a team of 8 people.

  • 4 years and 8 months, Mar 2006 - Oct 2010

    Sales Associate

    Hutchison 3G UK Ltd

    Deliver exceptional customer service to maximize customer satisfaction and revenue streams

Ausbildung von Santa Munro

  • 7 years and 10 months, Sep 1995 - Jun 2003

    Riga Secondary School

    English, Latvian, Maths, Politics

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • Russian

    B1-B2 (Gute Kenntnisse)

  • German

    B1-B2 (Gute Kenntnisse)

  • Latvian Native

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