Sara Bargna

Build and strengthen relationships with existing diverse B2B SaaS client portfolio in the DACH Region. Identify and execute upsell and cross-sell opportunities by understanding customer needs and aligning solutions to their business objectives. Partner cross-functionally with Sales, Customer Success, Presales, and Operations to ensure seamless account support, customer satisfaction, and account expansion. Maintain and update CRM to track customer interactions, opportunities, and feedback.

Managed end-to-end international logistics, ensuring timely delivery, operational efficiency, and high customer satisfaction. Built and maintained strong relationships with customers and transport partners, acting as the primary point of contact. Supported Sales Department with negotiations and pricing discussions to align solutions with customer needs and business objectives. Anticipated and resolved operational issues proactively, ensuring a smooth, reliable service experience for clients.

Supported customer and stakeholder communications through research and development of press, media, and consumer contact lists. Managed and optimized online shop content to improve user experience and customer understanding. Analyzed company reports and customer touchpoints to provide actionable insights for marketing and communications strategies. Developed surveys and questionnaires for different target groups to gather feedback and improve engagement.

Designed and delivered tailored learning programs (A1–C1), ensuring content was accessible and actionable for diverse audiences. Built strong, trust-based relationships with students through personalized support, progress tracking, and continuous feedback to ensure successful learning outcomes.