Sara Ferreira

Angestellt, Advisor Customer Care Specialist Front Office, Westwing
Munich, Deutschland

Fähigkeiten und Kenntnisse

Consulting
Team work
MS Office
Communication skills
Problem aolving
Problem Solving
Empathy
Attention to detal
Language skills
teamwork and collaboration
account qnd client relationship management
advanced communication and negotiation skills
CRM proficiency
Result driven mindset
organization and priority management
creative thinking for tailor solutions
network and building long-term client relationships
CRM software profiency
zendesk
HubSpot
ticket systems
E-commerce
Jira service
ticket system
Live chat & messaging tools
Multichannel communication
Logistics knowledge

Werdegang

Berufserfahrung von Sara Ferreira

  • Bis heute 1 Jahr und 4 Monate, seit Apr. 2024

    Advisor Customer Care Specialist Front Office

    Westwing

  • 1 Jahr und 2 Monate, Apr. 2023 - Mai 2024

    Client Success Specialist & Junior Account Manager

    Housing Anywhere

    In my role, I was responsible for driving significant growth in inventory, bookings, and revenue within my assigned markets by combining strategic sales and account management. This involved generating new leads and reactivating clients through cold calling and other innovative channels, as well as onboarding and educating customers to maximize their success with our products and services. I cultivated strong, long-term relationships with clients, negotiated to expand accounts.

  • 6 Monate, Feb. 2018 - Juli 2018

    Food and Beverage Management Assistant

    The Strand Hotel

    Managed dining experiences, ensuring quality control, staff performance, inventory, and health and safety compliance. Optimized operations, addressed customer satisfaction, and resolved complaints. Led a team, collaborated with HR for recruitment and training, and built strong vendor relationships. Ensured compliance with food safety regulations and improved operational efficiency. Progressed from trainee to Team Leader, enhancing leadership and problem-solving skills.

  • 6 Monate, Mai 2017 - Okt. 2017

    Entertainment Specialist Entertainment Specialist

    Hotel Bergantin Azuline

    Experienced Senior Child Entertainer & Performer with a strong track record in both entertainment and production support across the hospitality industry. Managed and facilitated engaging children’s activities to foster development, led behavior redirection programs, and created tailored, memorable experiences for hotel guests. Skilled in planning and managing personalized tourist itineraries, organizing successful events, and overseeing nightly hotel shows.

  • 3 Monate, Juli 2016 - Sep. 2016

    Entertainment Specialist Entertainment Specialist

    Kidzania Lisboa

    Experienced Senior Child Entertainer & Performer with a proven track record in entertainment equipment and production support, ensuring the seamless execution of large-scale projects. Skilled in managing complex projects, including budget oversight, resource management, and timeline coordination. Adept at creating engaging performances aligned with company values, while maintaining regulatory compliance for safe and enjoyable experiences.

  • 3 Monate, Juli 2015 - Sep. 2015

    Entertainment Entertainment

    Hotel Pestana Delfim Beach & Golf

    Experienced Senior Child Entertainer & Project Manager with expertise in creating dynamic performances, managing large-scale entertainment projects, and providing production support. Skilled in regulatory compliance to ensure safety, as well as in creative content development to enhance guest experiences. Proficient in problem-solving, team leadership, and event coordination, with a focus on delivering exceptional, tailored performances for diverse audiences.

Ausbildung von Sara Ferreira

  • 2 Jahre und 2 Monate, Sep. 2020 - Okt. 2022

    Polytechnic Institute of Beja

    School of Tourism and Maritime Technology

    The Master's is primarily aimed at professionals in the fields of social and behavioural sciences, community development, management, social economy and entrepreneurship. Objectives: - To provide skills for decision making in the area of social and economic policy for innovation and the creation of new opportunities innovation and creation of new opportunities; - Understand the impact of entrepreneurship in the economic and social development;

Sprachen

  • Portugiesisch

    Muttersprache

  • Englisch

    Fließend

  • Spanisch

    Fließend

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