Sara Ferreira

I lead global quality initiatives within Customer Care by analyzing tickets, identifying areas for improvement, and delivering training sessions to agents. This proactive approach not only improves individual performance but also elevates the overall customer journey across different regions. Working closely with management, I align communication standards with broader business goals, ensuring that the customer care function drives both global consistency and long-term company growth.

I managed a high volume of customer inquiries across multiple channels. I specialized in empathetic, solution-oriented communication, building trust and long-term relationships with clients while ensuring their issues were resolved effectively. I collaborated with logistics, sales, and product teams to handle complex cases and ensure smooth end-to-end processes. Through this, I contributed to a 15–20% reduction in ticket backlog, directly improving operational efficiency and customer experience.

In my role, I was responsible for driving significant growth in inventory, bookings, and revenue within my assigned markets by combining strategic sales and account management. This involved generating new leads and reactivating clients through cold calling and other innovative channels, as well as onboarding and educating customers to maximize their success with our products and services. I cultivated strong, long-term relationships with clients, negotiated to expand accounts.

Managed dining experiences, ensuring quality control, staff performance, inventory, and health and safety compliance. Optimized operations, addressed customer satisfaction, and resolved complaints. Led a team, collaborated with HR for recruitment and training, and built strong vendor relationships. Ensured compliance with food safety regulations and improved operational efficiency. Progressed from trainee to Team Leader, enhancing leadership and problem-solving skills.

Experienced Senior Child Entertainer & Performer with a strong track record in both entertainment and production support across the hospitality industry. Managed and facilitated engaging children’s activities to foster development, led behavior redirection programs, and created tailored, memorable experiences for hotel guests. Skilled in planning and managing personalized tourist itineraries, organizing successful events, and overseeing nightly hotel shows.

Experienced Senior Child Entertainer & Performer with a proven track record in entertainment equipment and production support, ensuring the seamless execution of large-scale projects. Skilled in managing complex projects, including budget oversight, resource management, and timeline coordination. Adept at creating engaging performances aligned with company values, while maintaining regulatory compliance for safe and enjoyable experiences.

Experienced Senior Child Entertainer & Project Manager with expertise in creating dynamic performances, managing large-scale entertainment projects, and providing production support. Skilled in regulatory compliance to ensure safety, as well as in creative content development to enhance guest experiences. Proficient in problem-solving, team leadership, and event coordination, with a focus on delivering exceptional, tailored performances for diverse audiences.

The Master's is primarily aimed at professionals in the fields of social and behavioural sciences, community development, management, social economy and entrepreneurship. Objectives: - To provide skills for decision making in the area of social and economic policy for innovation and the creation of new opportunities innovation and creation of new opportunities; - Understand the impact of entrepreneurship in the economic and social development;