Sarra Rachdi

• Participated in the Consultport Global Strategy Program sharpening strategy and business management skills within the consulting field • Modules include: -External and Internal Business Analysis -Long-Term Growth Strategy -Business and Corporate Strategy -Internationalization Strategy -Innovation Strategy -Change Management Strategy -Agile Management Strategy

• Developed a strategy for Internationalization and interdisciplinary of the institute • Managed stakeholders, organized different administrative tasks, managed and created the Social Media Content of the IAT official channel

• Participated in the strategic change program aiming to upgrade the company to a 5 stars airline, created a travel experience completely luxurious for passengers by applying premium service standards

• Handled passengers needs on board wide-body aircraft with a seating capacity of 360+, coordinated and communicated with a cross-cultural (+17 Nationalities), cross-functional (Ground and flight services) team, managed a group of 13 multinational flight attendants throughout CRM skills, solving passengers’ problems • Completed detailed reports about the flight • Motivate cabin crew and evaluate their work performance • Complete detailed reports about the flight

Initial Flight Attendant Training