Dr. Sateesh Muggalla

Own enterprise delivery for L’Oréal Europe and Alstom, leading complex programs across discovery, build, deployment, and run operations. Drive execution via structured governance, RAID, change control, and delivery assurance. Manage ITIL workflows in ServiceNow, maintaining KPI visibility and service reviews. Lead stakeholder communication, escalations, and executive reporting. Coach Agile teams to strengthen execution, collaboration, and program stability.

Managed delivery and AMS operations for retail and telecom accounts across Magento and Shopify. Executed governance, demand planning, SLA reporting, and change control to improve reliability and transparency. Boosted delivery predictability by 15% via backlog hygiene and dependency management, reducing escalations and friction. Partnered with UK and global stakeholders to align scope, runbooks, acceptance criteria, and execution priorities.

Led Hybris AMS delivery and programme execution for retail and medical equipment clients across build and run workstreams. • Applied incident and problem management, release planning, quality triage, and structured acceptance governance to improve execution control.

Built and led global IT delivery teams, combining architecture leadership with delivery governance for mining and manufacturing solutions. • Delivered ERP, quotation, and customer support systems, aligning requirements, design, release planning, and support readiness. • Modernised delivery into scalable run operations, improving stability and release discipline by 15%.