Satyendra Kumar Gond

•Manage data entry operations and insurance policy issuance, ensuring accurate processing and timely delivery of documents through designated portals. •Prepare and share daily operational reports on quotation creation and policy issuance. •Monitor sales conversion performance of agents and support operational productivity improvements. •Generate optimized quotations for sales agents to improve policy conversion rates. •Perform real-time monitoring of operational activities and reporting metrics. •Maintain a

• Prepared Morning Open Call Ageing Reports to monitor operational backlog and service performance. • Analyzed operational data for Reward and Penalty performance evaluation reports. • Generated weekly and monthly KPI (Key Performance Indicator) reports for senior management and clients. • Created Daily Carrier Process Reports (CPR) to track operational activities. • Developed Excel-based dashboards according to management requirements. • Maintained a Daily Productivity Tracker to evaluate team performance

Working on e-days Project. E-days are a tool to manage annual leaves and attendance tracker that is easy for organizations of all sizes, from anywhere. Employees, managers and administrators all have access to the same easy-to-use software allowing them to view leave entitlement and manage absence more effectively. It's support biometric and manual inputs and also easily integrates with existing systems.