Saurav Krishna

Investigated suspicious patterns and resolved member disputes by preventing fraudulent activity, trust & safety risks and Terms of Service violations including Payments Fraud, impersonation, Phishing, Spam. Designed and implemented SOP changes to improve investigation consistency and resolution quality across the team Trained colleagues on investigation workflows, case escalation criteria, policy application, and sanctions screening.

Investigated flagged transactions and account activity, including account takeover (ATO) attempts, to detect fraud and protect customers and the marketplace from financial and reputational risk Authenticated customer and transaction data using internal investigative tools and Excel, making high-accuracy, independent decisions in a high-volume, 24/7 environment